What Qualifies
You can return all new or unopened items within (14) days of purchase for an exchange or full refund unless indicated otherwise in your item description, our store hangtag, as well as all other purchase tags, must remain intact in order for your return request to be considered. We do NOT accept returns on gently used clothing, shoes, accessories, final sale, or clearance items. ALL SALES ARE FINAL. Exchanges can be made if your item arrives defective, or not as described (Prior proof of your claim must be approved). Please get in touch with us immediately with picture proof of your claim. We only accept returns if the item is shipped back in the original condition in which they were sent.
You must present proof of purchase (customer receipt or invoice) in order to be eligible. You will be required to pay all shipping costs to return your item (s) to the return address listed on your invoice or billing statement. You will be responsible for insurance on your returned items, we are not responsible for items lost or damaged in shipping when you return them to us. Once returned, you will receive a confirmation email and notice of review. If you have any further questions regarding our return policy, please contact customer service toll-free at 888.490.0668
EU AND UK CONSUMER RETURNS/EXCHANGES POLICY
To comply with the European Union Directive on Consumer Rights, Returns and exchanges are accepted within (14) days of purchase. This rule does not apply to custom-made products, digital items, certain perishable goods, or goods that can’t be reused for health or hygiene reasons and are unsealed after delivery. If buyers properly exercise their right of return, sellers must issue a refund within 14 days of receiving the returned item or evidence that the item has been shipped back. The buyer is responsible for paying return shipping costs. Please contact us to obtain your cancellation/returns form (a model withdrawal form).
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