Help Center FAQs
Returns & Exchanges
Returns Policy For Online Purchases Only
Returns Policy - Online Purchases
You can return all new or unopened items within (14) days of purchase for an exchange (if available) or full refund unless indicated otherwise in your item description, our store hangtag, as well as all other purchase tags, must remain intact in order for your return request to be considered. We do NOT accept returns on gently used clothing, shoes, accessories, final-sale, or clearance items. ALL SALES ARE FINAL. We will accept your return if you received the wrong item or if the item you received is not as described. You can also request a store credit voucher to use at a later date. You must present proof of purchase (customer receipt or invoice) in order to be eligible. You will be required to pay all shipping costs to return your item (s) to the return address listed on your invoice or billing statement. You will be responsible for insurance on your returned items, we are not responsible for items lost or damaged in shipping when you return them to us. Once returned, you will receive a confirmation email and notice of review. If you have any further questions regarding our return policy, please contact customer service toll-free at 888.490.0668
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, We CAN'T accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Final sale items
Gently used clothing, shoes, or accessories
Accessories or apparel without our hangtag originally intact
Vintage, rare finds, or collectibles
Returns Mailing Address
Mail All Returns & Exchanges To
135 S. Springfield Rd. Unit #83
Clifton Heights, Pennsylvania 19018
Terms Of Service
Cancellations ARE accepted prior to order processing, once your order has processed or shipped, you must arrange to return your order to us within (24) hours of receipt, to be eligible for a full refund without being charged a restocking fee of 15% of your total purchase. Please review our RETURN policy and contact customer service for assistance. If your order is canceled, you will receive a chargeback to the account or card used to make your purchase, please allow 3-5 business days for this to show up in your account. If you have any questions please contact customer service toll-free at 888.490.0668 ext. 1 during normal business hours.
We charge a restocking fee of 15% of your total purchase for ALL returns unless your return is due to a defective or misrepresented item.
We ship priority mail within 3-5 business days
after your order has processed. Please allow 1-3 days for processing, any special instructions must be included in the note section during checkout and submitted prior to shipment. You will receive a confirmation email with your tracking number, a signature may be required. Orders are insured up to $100.00, for additional coverage please contact customer service for assistance with placing your order.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
ITEMS FOR SALE
Inventory - 90% Of our inventory is new with tags or new without tags, (tag could have fallen off). We also sell new but "Display Model' clothing, shoes, and accessories.
Toys - We only sell "New" never used toys online.
Electronics - We only sell "New" never used electronics online
DVD & Movies - Our DVDs Or Blu ray disc collection will indicate if it's "New or Gently Used" in the item description.
Everyday Use Items - We only sell "New" never used items from this department online.
Our Rating System - Click Here
New With Tags - Click Here
Gently Used - Click Here
How We Authenticate - Click Here
Clearance Items - Click Here
Size Charts For Men, Women, Children - Click Here
Kee Kee's Consignment
Call Customer Service Toll Free 888.490.0668
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